Terms of Service

1. Acceptance of these terms

These Terms of Service (the "Terms") are a binding legal agreement between you and SecureShift, Inc. ("SecureShift," "we," "us," or "our") governing your access to and use of the SecureShift website, applications, and services (collectively, the "Platform"). By creating an account, clicking to accept, or otherwise accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Platform.

If you use the Platform on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and "you" refers to that entity.

2. SecureShift is a marketplace only

SecureShift provides a neutral technology marketplace that connects clients seeking security coverage ("Clients") with independent security companies and security guards ("Providers"). SECURESHIFT IS NOT A SECURITY COMPANY, DOES NOT PROVIDE SECURITY, PROTECTION, OR GUARD SERVICES, AND DOES NOT SUPERVISE, DIRECT, OR CONTROL A PROVIDER'S WORK. All security services are provided by Providers, who contract directly with Clients. SecureShift is not a party to the service relationship between Clients and Providers.

SecureShift does not guarantee the availability, quality, timeliness, legality, safety, or outcome of any security services, and does not guarantee that any request will be matched, accepted, or fulfilled.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to provide accurate, current, and complete information, to keep it updated, and to maintain the confidentiality of your credentials. You are solely responsible for all activity under your account, whether or not authorized by you. SecureShift may refuse, suspend, or terminate any account at any time, with or without cause or notice, to the maximum extent permitted by law.

4. Provider verification — no endorsement

Providers must complete verification and be approved before receiving requests or bookings. Verification (including license review, document review, or background screening) is performed for SecureShift's own marketplace-integrity purposes, may rely on third-party sources, and is necessarily limited. VERIFICATION IS NOT AN ENDORSEMENT, CERTIFICATION, OR GUARANTEE OF ANY PROVIDER, AND SECURESHIFT MAKES NO REPRESENTATION OR WARRANTY REGARDING ANY PROVIDER'S FITNESS, COMPETENCE, LICENSURE STATUS AT ANY GIVEN TIME, CONDUCT, OR PERFORMANCE. Clients are solely responsible for evaluating the suitability of any Provider for their needs.

5. Providers are independent contractors

Providers are independent businesses and independent contractors. Nothing in these Terms or your use of the Platform creates an employment, agency, partnership, joint venture, or franchise relationship between SecureShift and any user. Providers determine their own methods, equipment, staffing, and manner of performing services, and are solely responsible for their own licensing, permits, insurance, taxes, wages, and compliance with all laws applicable to their services, including private-security licensing and firearms laws.

6. Bookings, payments, and fees

All payments must be made through the Platform and are processed by Stripe, our third-party payment processor, subject to Stripe's own terms. A booking is confirmed only when the required payment succeeds. You authorize charges for deposits, balances, adjustments, and applicable fees and taxes associated with your bookings. SecureShift may change its fees prospectively at any time.

Circumventing the Platform — including soliciting, negotiating, or accepting payment off-platform for services arranged through the Platform — is prohibited and may result in immediate suspension, forfeiture of pending payouts to the extent permitted by law, and liability to SecureShift for fees that would otherwise have been payable.

7. Provider payouts

Provider payouts are released only after a shift is verifiably completed — including check-in, check-out, and a submitted service report — and no dispute is open. SecureShift may withhold, offset, or claw back payouts in connection with suspected fraud, chargebacks, disputes, refunds, or violations of these Terms, to the maximum extent permitted by law.

8. Cancellations, refunds, and disputes between users

Cancellations and refunds are governed by the policies published on the Platform at the time of booking. SecureShift may, but is not obligated to, review disputes between Clients and Providers and make final determinations regarding refunds, payouts, and account standing. You agree that SecureShift's determinations in such reviews are made in its sole discretion and, to the maximum extent permitted by law, are final. Any dispute regarding the performance or quality of security services is between the Client and the Provider.

9. Assumption of risk

You acknowledge that security services are inherently risky and may involve confrontation, property damage, personal injury, or death, and that outcomes cannot be guaranteed by anyone. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU VOLUNTARILY ASSUME ALL RISK ARISING FROM OR RELATED TO SECURITY SERVICES REQUESTED, SCHEDULED, OR FULFILLED THROUGH THE PLATFORM, AND FROM YOUR INTERACTIONS WITH OTHER USERS.

10. Release

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE SECURESHIFT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ALL CLAIMS, DEMANDS, DAMAGES, AND LIABILITIES OF EVERY KIND, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATED TO (A) THE ACTS OR OMISSIONS OF ANY PROVIDER, CLIENT, GUARD, OR OTHER USER, (B) ANY SECURITY SERVICES OR FAILURE TO PROVIDE SECURITY SERVICES, OR (C) ANY DISPUTE BETWEEN USERS. YOU WAIVE ANY STATUTE OR DOCTRINE THAT WOULD LIMIT THIS RELEASE TO CLAIMS KNOWN AT THE TIME OF AGREEMENT.

11. Disclaimer of warranties

THE PLATFORM AND ALL CONTENT AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SECURESHIFT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. SECURESHIFT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY MATCHING, TRACKING, VERIFICATION, OR REPORTING FEATURE WILL FUNCTION WITHOUT FAILURE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL SECURESHIFT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, PROPERTY DAMAGE, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATED TO THE PLATFORM OR ANY SERVICES ARRANGED THROUGH IT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) SECURESHIFT'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM WILL NOT EXCEED THE GREATER OF (I) THE PLATFORM FEES YOU PAID TO SECURESHIFT IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS (US $100).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE) AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless SecureShift and its officers, directors, employees, and agents from and against all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Platform; (b) your breach of these Terms or of any law or third-party right; (c) services you provide, request, or receive through the Platform; (d) your content or information; or (e) any dispute between you and another user. SecureShift reserves the right to assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate.

14. Binding arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Except for small-claims actions and claims for injunctive relief relating to intellectual property or unauthorized Platform access, any dispute arising out of or relating to these Terms or the Platform will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association under its Consumer or Commercial Arbitration Rules, as applicable. The arbitration will be conducted in Minneapolis, Minnesota, or remotely at either party's election, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND SECURESHIFT EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court. You may opt out of this arbitration agreement by emailing legal@secureshift.com within 30 days of first accepting these Terms.

Any claim arising out of or related to the Platform must be filed within one (1) year after the claim accrued, or it is permanently barred, to the maximum extent permitted by law.

15. Prohibited conduct

You may not: misrepresent your identity, licensure, or credentials; accept work or assign guards before approval; bypass or attempt to bypass on-platform payment; access data you are not authorized to view; interfere with, probe, scrape, reverse engineer, or disrupt the Platform; use the Platform for any unlawful purpose or in connection with any unlawful activity; or use the Platform to plan, facilitate, or commit violence or harassment. SecureShift may investigate and involve law enforcement where appropriate.

16. Suspension and termination

SecureShift may suspend or terminate your access to the Platform at any time, with or without cause or notice, including for suspected fraud, safety concerns, chargebacks, or violations of these Terms. Sections that by their nature should survive termination (including Sections 9 through 14 and 18 through 20) survive. You may stop using the Platform at any time; termination does not relieve you of payment obligations already incurred.

17. Intellectual property and feedback

The Platform, including its software, design, text, graphics, and trademarks, is owned by SecureShift or its licensors and is protected by intellectual-property laws. You receive only a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose. Any feedback you provide may be used by SecureShift without restriction or compensation.

18. Third-party services

The Platform relies on third-party services, including Stripe for payments and third-party data sources for verification. SecureShift is not responsible for the acts, omissions, availability, or security of third-party services, and your use of them may be subject to separate terms.

19. Force majeure

SecureShift is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, epidemics, utility or internet failures, or failures of third-party providers.

20. Governing law; miscellaneous

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules, and, where applicable, the Federal Arbitration Act. Subject to Section 14, the state and federal courts located in Hennepin County, Minnesota have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.

If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. These Terms, together with the Privacy Policy and any policies referenced in them, are the entire agreement between you and SecureShift regarding the Platform. SecureShift's failure to enforce any provision is not a waiver. You may not assign these Terms without SecureShift's consent; SecureShift may assign them freely.

21. Changes to these terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date, and continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

22. Contact

Questions about these Terms can be sent to legal@secureshift.com.